Shipping Policy
Shipping Policy
At GARDTECH, we strive to deliver your power tools and garden equipment quickly and safely.
🌍 Shipping Locations
We currently ship to:
- United States - All 50 states
- Germany - Nationwide delivery
We do not offer international shipping to other countries at this time. We are working to expand our shipping coverage in the future.
⏱️ Processing Time
Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays).
- Orders placed on weekends or holidays will be processed on the next business day
- You will receive an order confirmation email immediately after purchase
- A shipping confirmation with tracking information will be sent once your order ships
🚚 Delivery Times
United States:
- Standard Shipping: 5-10 business days after processing
- Delivery times may vary based on your location and carrier schedules
Germany:
- Standard Shipping: 7-12 business days after processing
- Delivery times may vary based on customs clearance and local carrier schedules
💵 Shipping Costs
Shipping costs are calculated at checkout based on:
- Destination address
- Package weight and dimensions
- Selected shipping method
Free Shipping: Available on orders over a certain amount (displayed at checkout).
📦 Order Tracking
Once your order ships, you will receive:
- Shipping confirmation email with tracking number
- Direct link to track your package
- Estimated delivery date
You can track your order anytime using the tracking link provided. If you don't receive tracking information within 3 business days, please contact us at support@gardtech.net.
🏠 Delivery Requirements
- A signature may be required for high-value orders
- Please ensure someone is available to receive the package
- If delivery is attempted and no one is available, the carrier will leave a notice with pickup instructions
⚠️ Shipping Delays
While we work hard to meet delivery estimates, delays may occur due to:
- Weather conditions
- Carrier delays
- Customs processing (for international orders)
- High-volume shopping periods (holidays)
We will notify you of any significant delays and work with carriers to resolve issues quickly.
📧 Lost or Damaged Packages
If your package is lost or arrives damaged:
- Contact us immediately at support@gardtech.net
- Provide your order number and photos (if damaged)
- We will file a claim with the carrier and send a replacement or issue a refund
📞 Questions?
For shipping inquiries, please contact us:
Email: support@gardtech.net
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT+8)
Last updated: February 2026