Return & Refund Policy

At GARDTECH, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

📦 Return Window

You may return unused and undamaged items within 30 days of delivery for a full refund. Items must be in their original packaging with all accessories and documentation included.

✅ Eligible Items

Unused products in original condition
Items with original packaging and tags
Products with all included accessories and manuals
Non-personalized or non-customized items

❌ Non-Returnable Items

Used or damaged products
Items without original packaging
Products showing signs of wear or installation
Items returned after the 30-day window

🔄 How to Initiate a Return

Contact our customer service at support@gardtech.net within 30 days of delivery
Provide your order number and reason for return
Receive return authorization and shipping instructions
Pack the item securely in its original packaging
Ship the item to the return address provided in your authorization email

Note: Return address will be provided upon return authorization. We use Amazon's fulfillment network for returns — please do not ship items without first receiving authorization and a return address from our team.

📮 Return Shipping

Quality issues (defective, damaged, or incorrect items): GARDTECH covers all return shipping costs and will provide a prepaid return label.

Non-quality returns (change of mind, ordered wrong item, etc.): Return shipping costs are the responsibility of the customer.

This applies to both US and Germany orders.

💰 Refund Process

Once we receive and inspect your returned item:

Returns are processed within 7 business days of receipt
Refunds are issued to your original payment method
Refunds typically appear within 3–7 additional business days, depending on your bank or card issuer
You will receive an email confirmation once your refund is processed

🔁 Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original product for a refund and place a new order.

⚠️ Damaged or Defective Items

If you receive a damaged or defective item:

Contact us immediately at support@gardtech.net
Provide photos of the damage or defect
We will arrange for a replacement or full refund at no cost to you, including return shipping