FAQ

FAQ

🌍 Do you offer international shipping?

Currently, we ship to the United States and Germany only. We do not offer shipping to other countries at this time.

📦 When will my order arrive?

Orders are typically processed within 1–3 business days.
Estimated delivery times:

United States: 5–10 business days

Tracking details will be sent via email once your order ships.

🔍 How can I track my order?

Once shipped, you'll receive an email with your tracking link. If you don't see it, please check your spam folder or contact us at support@gardtech.net.

🔄 Can I return my order?

Yes! You may return unused and undamaged items within 30 days of delivery for a full refund.
Quality issues (defective, damaged, or incorrect items): We cover return shipping costs.
Non-quality returns (change of mind, etc.): Return shipping costs are the customer's responsibility.
To initiate a return, contact us at support@gardtech.net to receive return authorization and shipping instructions.

⏳ How long does it take to process a return?

Returns are processed within 7 business days after receipt. Refunds typically appear within 3–7 additional business days.

❗ What if I receive the wrong or missing item?

Please contact us immediately at support@gardtech.net and we'll resolve it promptly. We will cover all return shipping costs for incorrect or missing items.